An ISO/IEC 27001:2022 Certified Company.
At Hyundai India Insurance Broking Private Limited ("HIIB", "we", "us" or "our"), we respect and recognise the importance of your (which means and include as a Customer or a User) privacy and security and appreciate that your personal information is very important. In order to provide you with a personalized experience and to deliver the information, resources and service that are most relevant and helpful to you, we may collect information during your visits to the Website / Mobile Application. In order to demonstrate our commitment to your privacy, we have prepared this Privacy Policy.
This Privacy Policy explains what information of yours is collected, sets out key information regarding our collection, use, process, disclosure and storage of your personal information, how and when we might use your information, how we protect your information, and of your ability to access and correct it. This privacy policy shall be read in conjunction with the Terms of Use (Terms and Conditions) agreed by you while registering on www.hiib.in / mobile application for availing HIIB’s products and / or services. In order to fully understand your rights, we encourage you to read this Privacy Policy.
1. What Information Does HIIB Gather/Track and Hold About You?
HIIB collects from or about you or your personally identifiable Information, Vehicle Information, payment information, Demographic Information or Behavioural/Usage Information as detailed below (hereinafter collectively “Information”) and holds, depends on the circumstances in which the information is collected.
2. What Does HIIB Do with the Information?
The purposes for which we collect, hold, use and disclose your information will depend on the circumstances for which we collect it. In general, we may use and disclose your information for the purposes for which we collect it and related purposes which you would reasonably expect and as otherwise authorised or required by law. Specific purposes for which we may collect, hold, use and disclose information include:
HIIB records the basic information about your visits to its Application usage, for systems administration, statistical and troubleshooting purposes. We use your IP address to help diagnose problem with our server and to administer our website/Application.
To provide the Service and for quality assurance and training purposes, the Service Providers may monitor and record conversations between their respective service centers and you and/or your authorised representatives or others. You, on behalf of yourself and anyone engaged in a conversation with a Service Provider about your policy on your Account, consent to monitoring, recording and sharing of Call recordings of all conversations between the Service Centers and you or others and you release HIIB and its Service Providers from and against any and all claims, liabilities, losses etc. arising out of such monitoring, recording or sharing/disclosure of conversations.
3. Consequences if You Don’t Provide Your Information?
If we are unable to collect information we require, we may not be able to provide the services (some of which may be provided by Service Providers) that you are looking for through the Application.
4. With Whom Does HIIB Share the Information?
HIIB does not sell or rent your information to any third parties. Generally, HIIB as it deems appropriate, may disclose/share your information to third parties viz., affiliates, auditors, authorized dealers, third party, legal advisers and marketing partners, service partners etc. contracted to provide services on our behalf in connection with the purposes described in this Privacy Policy and any other appropriate confidentiality and security measures.. This may include:
Your provision to us, our authorised dealers, or agents of your information will constitute your consent for us to disclose this information as described in this Privacy Policy.
5. How HIIB Protects Your Information?
Your account information is password-protected and HIIB has taken adequate security measures to secure access to your personal data. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however we strive to use commercially acceptable means to protect your personal information, we do not guarantee its absolute security.
The privacy and protection of your information is vitally important to us. All information accumulated will be acquired, processed, and used according to the applicable regulations governing the protection of information for the sole purpose of managing and maintaining HIIB’s own legitimate business interests. Any user statistics that we may provide to prospective advertisers or partners regarding your Application usage are provided in the aggregate only and do not include any personally identifiable information about any individual user. Despite our efforts to protect your personally identifiable information through security procedures commensurate with industry standards, we cannot ensure or warrant the security of any identifiable information you transmit to us. You transmit all such information at your own risk. We exclude all liability (including in negligence) for the consequences of any unauthorised access to, disclosure of, misuse of or loss or corruption of your personal information.
6. Third Party Websites
Our Website / Mobile Application may contain links to Website / Mobile Applications owned or operated by HIIB and/or third parties, including owned or operated by third party insurance company or service providers which may / may not affiliated with HIIB. We take no responsibility for the privacy practices or content of other Applications/websites, which are not under the control of HIIB. Other Applications/websites may contain their own privacy policies and their owners or operators are responsible for informing you about their security and privacy practices. We recommend that you thoroughly read the privacy policies of these third party applications/websites.
7. General
You hereby expressly consents and authorises on behalf of yourself and occupants in your Vehicle, HIIB to collect, store, retain, disclose, record or transfer the information that voluntarily supplied herein and process and use it by HIIB or its affiliates, associates, Dealers, Agencies, etc. to fulfil your requests for products, services, etc. and to contact you through outbound call by Telephone/ Mobile Numbers or send SMS or Email or Whats App, about offers, marketing and/or promotions, product related information, newsletter, market survey, poll, research, study, programs, enquiries about offerings, services, service reminders and other legitimate purposes and release HIIB from and against any and all claims or liabilities arising out of the collection, disclosure, storage and use of the information
8. Changes to the Privacy Policy
HIIB reserves the right at any time at our discretion and without notice to amend / change this Privacy Policy simply by posting such change on the Website / Mobile Application. Continued usage of the Website / Mobile Application following changes to these terms will mean that you accept these changes. While we will make reasonable efforts to keep you posted on any updates to this privacy policy, to make sure that you are aware of any changes, we recommend to please check our Privacy Policy regularly for updates.
9. Access & Correction
You may seek access to your information and we will provide you with access in accordance with the Website / Mobile Application. We may require that you provide suitable identification for security purposes before allowing you to access your information. Access to your information may be refused in a number of circumstances, such as where the information relates to anticipated legal proceedings or the request for access is frivolous or vexatious. We rely on accuracy of information as provided to us both directly (from you) and indirectly. Therefore, it is very important that the information we hold about you is accurate, complete and up to date. If you become aware that any information which we hold about you is incorrect, incomplete, misleading, irrelevant or not up to date, please contact us using our details below to correct or update your information.
You have the choice to opt-in/opt-out at any point of time. In case you decide to opt-out, we will no longer provide your data for external processing as mentioned above. However, we retain your Personal Data as long as the purpose for its usage exists, after which the same is disposed off by us except for any record retention required as per applicable law. The provisions of various laws require your transaction logs to be stored for longer periods post the deletion of an account. Further, in the event of the pendency of any legal/regulatory proceeding or receipt of any legal and/or regulatory direction to that effect, we may be required by the law of the land to share your Personal Data with the government authorities / courts and/or retain your Personal Data for longer periods.
10. Cookie Policy
Please note that a “cookie” is a small piece of information stored by a web server on a web browser so it can be later read back from that browser. We may use cookie and tracking technology depending on the features offered. No Personal Data will be collected via cookies and other tracking technology; however, if you previously provided Personal Data, cookies may be tied to such information.
11. Web Beacons
Some of our web pages, commercial email messages and/or newsletters may contain electronic images known as web beacons, which are also called single-pixel GIFs. Web beacons collect information including a cookie number, time and date of a page view and a description of the page on which the web beacon resides. Web beacons are a technique we may use to enhance and personalize the Site and the products and Services we offer, to provide product information and advertisements that are more relevant to your interests, compile aggregated statistics about the usage of the Site and to track the number of users who have opened and acted upon our commercial email messages.
12. Grievances
If You have any grievances, please inform us, by writing an email at grievance@hiib.in or send letter to HIIB’s Registered and corporate office at
Hyundai India Insurance Broking Private Limited
Registered and corporate office
16th Floor, Building No. 9A
DLF Cyber City, DLF Phase III
Gurugram, Haryana - 122001