Privacy Policy

At Hyundai India Insurance Broking Private Limited ("HIIB", "we", "us" or "our"), we respect and recognise the importance of your (which means and include as a Customer or a User) privacy and security and appreciate that your personal information is very important. In order to provide you with a personalized experience and to deliver the information, resources and service that are most relevant and helpful to you, we may collect information during your visits to the Website / Mobile Application. In order to demonstrate our commitment to your privacy, we have prepared this Privacy Policy.

This Privacy Policy explains what information of yours is collected, sets out key information regarding our collection, use, process, disclosure and storage of your personal information, how and when we might use your information, how we protect your information, and of your ability to access and correct it. This privacy policy shall be read in conjunction with the Terms of Use (Terms and Conditions) agreed by you while registering on www.hiib.in / mobile application for availing HIIB’s products and / or services. In order to fully understand your rights, we encourage you to read this Privacy Policy.

1. What Information Does HIIB Gather/Track and Hold About You?

HIIB collects from or about you or your personally identifiable Information, Vehicle Information, payment information, Demographic Information or Behavioural/Usage Information as detailed below (hereinafter collectively “Information”) and holds, depends on the circumstances in which the information is collected.

We may collect information about your contact details (including your name, date of birth, Guardian's name (if minor), address, email address, phone, mobile numbers, bank account details or credit card or debit card details and social media handles) and demographic information about your age, gender and occupation, your vehicle details, provided by you to us at the time of acceptance / registration/application at Website / Mobile Application in connection with availing various products/services from us and/or Get HIIB policy from dealer ; and/or Purchase new / old Hyundai vehicle from any Hyundai dealer and/or your interaction with online targeted content (such as advertisements) that HIIB or service providers on our behalf, provide to you via third party websites or applications, SMS, What’s app message.
We collect information about your vehicle, including its number plate and vehicle identification number (VIN).
We may require other information from you, such as vehicle usage, financial information such as income, assets and your financial investment strategy and investment background, we may also collect answers you provide to questions we ask and other information to provide you with personalized products.If you request or receive roadside assistance services, we may collect information about where (e.g, location) and when (viz., date, time) you requested roadside assistance services and the assistance service that is required.
Details including transaction history, balances, payment details etc. for the transactions made through HIIB’s Website / Mobile Application.
Images of documents/ photos like copies of your car’s registration certificate, driving license, PAN car, voter/address proof, passport, utility bills, and/or bank statement or your company incorporation details, required to avail any of our products/services offered by HIIB and/or Services Provider / insurance company.
Upon your visit to/usage of our Website / Mobile Application our host may record your server IP address, Information about your web browser software and version, domain name, the date and time of your visit and the pages viewed etc. This information may be collected using cookies, Web Beacons / Web bugs etc. User preferences are stored in cookies, which track user trends and patterns of use, and allow our Application to interact more efficiently with you.
In addition to the types of information identified above, HIIB may collect personal information as otherwise permitted or required by law.
Voice recordings of our conversations with our customer care agent with you to address your queries/grievances.
Opinions provided by you to us by way of feedback or responses to surveys;
Information obtained from your mobile device by way of using our app like device location, communication information including phone number, SIM Serial Number, contacts and call logs, device information (including storage, model, Network Carrier information), transactional and promotional SMS/app notifications.
Access to your mobile camera device for the functioning of many in-app functionalities like automatically uploading images of documents/ photos copies of documents mentioned above and for recording video including, but not limited to scan & pay etc.
Access to the microphone to record audio for carrying out voice typing etc.;
Access to files from your mobile device such as audio, video files for the functioning of many in-app functionalities including, but not limited to in-app chat and uploading the documents to HIIB’s database with your application.

2. What Does HIIB Do with the Information?

The purposes for which we collect, hold, use and disclose your information will depend on the circumstances for which we collect it. In general, we may use and disclose your information for the purposes for which we collect it and related purposes which you would reasonably expect and as otherwise authorised or required by law. Specific purposes for which we may collect, hold, use and disclose information include:

to send you information or contact you through SMS, WhatsApp, Email and Letter when necessary for renewal of your insurance policy, status of claim, if any.
we collect your personal information so that we can do business together and for reasons related to our business operations, such as to ensure we deliver quality products and services to our customers and potential customers;
to send you offers or invite you to events which we think could be of interest to you
to keep you updated on recent developments in the insurance sector and HIIB through our newsletters
we may contact you, in some circumstances, by prerecorded message, even if doing so may result in additional telecommunications fees or charges to you, to discuss your account, offer unsolicited promotions, or to deliver services
to provide you and our authorised HIIB dealers / service providers with necessary support;
to attend to or assist in the servicing, maintenance or repair of your vehicle, including the provision of roadside assistance services
for product development, market research and analytics, and other marketing and promotional activities and their security and service quality;
to carry out our legal compliance obligations;
to provide you with notifications and information about your HIIB policy;
to contact you directly or through our service providers and research agencies, to obtain your feedback and find out your level of satisfaction with our products, services and our authorised service providers;
to facilitate the transactions or report on these transactions;
to check and process your requirements submitted to us for products/services and/or instructions or requests received from you in respect of these products/services;
to share with you, updates on changes to the products/services and their terms and conditions;
to take up or investigate any complaints/claims/disputes;
to verify your identity for us to provide products/services to you;
to carry credit checks, screenings or due diligence checks as lawfully required by us;
for conducting audits and for record keeping purposes;
for selective offers and promotions.

HIIB records the basic information about your visits to its Application usage, for systems administration, statistical and troubleshooting purposes. We use your IP address to help diagnose problem with our server and to administer our website/Application.

To provide the Service and for quality assurance and training purposes, the Service Providers may monitor and record conversations between their respective service centers and you and/or your authorised representatives or others. You, on behalf of yourself and anyone engaged in a conversation with a Service Provider about your policy on your Account, consent to monitoring, recording and sharing of Call recordings of all conversations between the Service Centers and you or others and you release HIIB and its Service Providers from and against any and all claims, liabilities, losses etc. arising out of such monitoring, recording or sharing/disclosure of conversations.

3. Consequences if You Don’t Provide Your Information?

If we are unable to collect information we require, we may not be able to provide the services (some of which may be provided by Service Providers) that you are looking for through the Application.

4. With Whom Does HIIB Share the Information?

HIIB does not sell or rent your information to any third parties. Generally, HIIB as it deems appropriate, may disclose/share your information to third parties viz., affiliates, auditors, authorized dealers, third party, legal advisers and marketing partners, service partners etc. contracted to provide services on our behalf in connection with the purposes described in this Privacy Policy and any other appropriate confidentiality and security measures.. This may include:

HIIB and our authorised service providers share information about HIIB customers, so we may disclose your information to our authorised service providers and vice versa.
our employees, officers, contractors, service providers and agents (such as marketing agencies, market research providers, roadside assistance service providers, insurance providers, financiers, website and data hosting providers and other IT suppliers);
our related and affiliated companies;
our authorised and/or technology service providers in connection with the operation of the service.
trusted businesses or persons or service providers engaged by us, or institutions that we partner with to assist us with providing you with products/services to better serve your needs and interests, based on your instructions.
We also use your Personal Data to fulfill the requirements of applicable laws/regulations and/or court orders/regulatory directives received by us.

Your provision to us, our authorised dealers, or agents of your information will constitute your consent for us to disclose this information as described in this Privacy Policy.

5. How HIIB Protects Your Information?

Your account information is password-protected and HIIB has taken adequate security measures to secure access to your personal data. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however we strive to use commercially acceptable means to protect your personal information, we do not guarantee its absolute security.

The privacy and protection of your information is vitally important to us. All information accumulated will be acquired, processed, and used according to the applicable regulations governing the protection of information for the sole purpose of managing and maintaining HIIB’s own legitimate business interests. Any user statistics that we may provide to prospective advertisers or partners regarding your Application usage are provided in the aggregate only and do not include any personally identifiable information about any individual user. Despite our efforts to protect your personally identifiable information through security procedures commensurate with industry standards, we cannot ensure or warrant the security of any identifiable information you transmit to us. You transmit all such information at your own risk. We exclude all liability (including in negligence) for the consequences of any unauthorised access to, disclosure of, misuse of or loss or corruption of your personal information.

6. Third Party Websites

Our Website / Mobile Application may contain links to Website / Mobile Applications owned or operated by HIIB and/or third parties, including owned or operated by third party insurance company or service providers which may / may not affiliated with HIIB. We take no responsibility for the privacy practices or content of other Applications/websites, which are not under the control of HIIB. Other Applications/websites may contain their own privacy policies and their owners or operators are responsible for informing you about their security and privacy practices. We recommend that you thoroughly read the privacy policies of these third party applications/websites.

7. General

You hereby expressly consents and authorises on behalf of yourself and occupants in your Vehicle, HIIB to collect, store, retain, disclose, record or transfer the information that voluntarily supplied herein and process and use it by HIIB or its affiliates, associates, Dealers, Agencies, etc. to fulfil your requests for products, services, etc. and to contact you through outbound call by Telephone/ Mobile Numbers or send SMS or Email or Whats App, about offers, marketing and/or promotions, product related information, newsletter, market survey, poll, research, study, programs, enquiries about offerings, services, service reminders and other legitimate purposes and release HIIB from and against any and all claims or liabilities arising out of the collection, disclosure, storage and use of the information

8. Changes to the Privacy Policy

HIIB reserves the right at any time at our discretion and without notice to amend / change this Privacy Policy simply by posting such change on the Website / Mobile Application. Continued usage of the Website / Mobile Application following changes to these terms will mean that you accept these changes. While we will make reasonable efforts to keep you posted on any updates to this privacy policy, to make sure that you are aware of any changes, we recommend to please check our Privacy Policy regularly for updates.

9. Access & Correction

You may seek access to your information and we will provide you with access in accordance with the Website / Mobile Application. We may require that you provide suitable identification for security purposes before allowing you to access your information. Access to your information may be refused in a number of circumstances, such as where the information relates to anticipated legal proceedings or the request for access is frivolous or vexatious. We rely on accuracy of information as provided to us both directly (from you) and indirectly. Therefore, it is very important that the information we hold about you is accurate, complete and up to date. If you become aware that any information which we hold about you is incorrect, incomplete, misleading, irrelevant or not up to date, please contact us using our details below to correct or update your information.

You have the choice to opt-in/opt-out at any point of time. In case you decide to opt-out, we will no longer provide your data for external processing as mentioned above. However, we retain your Personal Data as long as the purpose for its usage exists, after which the same is disposed off by us except for any record retention required as per applicable law. The provisions of various laws require your transaction logs to be stored for longer periods post the deletion of an account. Further, in the event of the pendency of any legal/regulatory proceeding or receipt of any legal and/or regulatory direction to that effect, we may be required by the law of the land to share your Personal Data with the government authorities / courts and/or retain your Personal Data for longer periods.

10. Cookie Policy

Please note that a “cookie” is a small piece of information stored by a web server on a web browser so it can be later read back from that browser. We may use cookie and tracking technology depending on the features offered. No Personal Data will be collected via cookies and other tracking technology; however, if you previously provided Personal Data, cookies may be tied to such information.

11. Web Beacons

Some of our web pages, commercial email messages and/or newsletters may contain electronic images known as web beacons, which are also called single-pixel GIFs. Web beacons collect information including a cookie number, time and date of a page view and a description of the page on which the web beacon resides. Web beacons are a technique we may use to enhance and personalize the Site and the products and Services we offer, to provide product information and advertisements that are more relevant to your interests, compile aggregated statistics about the usage of the Site and to track the number of users who have opened and acted upon our commercial email messages.

12. Grievances

If You have any grievances, please inform us, by writing an email at grievance@hiib.in or send letter to HIIB’s Registered and corporate office at

Hyundai India Insurance Broking Private Limited
Registered and corporate office
16th Floor, Building No. 9A
DLF Cyber City, DLF Phase III
Gurugram, Haryana - 122001